Customer communication
Prompt, consistent replies to routine questions, based on the facts and policies you provide.
AI-powered business automation
Practical AI for the routine work that runs your business.
Durham Consolidated builds AI assistants that take on everyday communication, coordination and paperwork, so your people can spend their time on the decisions that need them.
Prospect · 2:14 PM
Hi, is the two-bedroom on Oak Street still available? Are cats allowed?
AI Assistant · 2:14 PM
Yes, it's available now, and one cat is welcome with a pet deposit. I can send you the application details if you'd like.
Prospect · 2:16 PM
Great. Is there any flexibility on the deposit? I could pay it over two months.
Needs a person
The Oak Street prospect is asking to split the security deposit. The assistant is holding its reply: this one is your call.
What we do
Less administrative work. Fewer things falling through the cracks.
Most businesses run on a steady stream of messages, scheduling and forms. Much of it follows the same patterns every day. That is the work we automate.
Coordination and follow-up
Keeping track of who is waiting on what, and following up so requests do not stall.
Documents and records
Preparing standard documents from your templates and keeping conversations and decisions on record.
Our first product
AI Property Management Assistant
The AI Property Management Assistant takes on the repetitive conversations and paperwork of residential property management — prospect inquiries, pre-qualification questions, showings, leases, renewals and maintenance requests — and brings the decisions that matter to you.
In development · demos and pilot conversations
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The 9 p.m. rental inquiry
The same handful of questions no longer has to be answered by hand, one text at a time, every evening and weekend.
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Is this lead a fit?
Fewer showings with prospects who were never a match. The decision on any applicant stays with you.
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Booking the showing
Less back-and-forth over times, and fewer no-shows from forgotten appointments.
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From approval to signed lease
No retyping names, dates and amounts into a template, and no chasing paper signatures.
- These examples run today in our own operation. See every capability and its status.
Built in a working business
Developed where the work actually happens.
Our automation was not designed in a lab. It was built to handle real prospect inquiries, lease paperwork and maintenance requests in an operating residential rental business, and refined against the problems that came up along the way.
Our approach
Automation you can trust with your customers.
- 01
Start with the work, not the technology
We look at where your team spends its time and automate the repetitive parts first.
- 02
People stay in charge
The assistant handles the routine and brings exceptions, judgment calls and approvals to a person.
- 03
Honest about what is ready
We tell you plainly what works today, what is in development and what is still on the roadmap.
See how it would work for your team
Tell us a little about your business and the work that takes up your day. We will walk you through what can be automated and what should stay with your people.